General Return
You are free to initiate a return within 30 days of receipt whenever you are not satisfied with the product, but you have to pay for the return or exchange cost if no quality issues are involved. For general return you need to keep the original packaging, Item(s) must be:
1.In brand-new condition
2.Uninstalled and/or non-assembled
3.Unused, no pieces missing
4.With original tags and packaging
A few items can’t be returned, including:
1.Clearance items
2.Customized items
3.Offline purchase (items or parts unlisted on our website)
4.Items marked “Non-Returnable” on the product page
5.Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.
What you need to know before you start a general return
1.Please kindly DO NOT discard any of the shipping box or packing materials.
2.the White Glove service charges collected on the order will not be refunded for general return.
3.You have to pay for the return cost if no quality issues are involved.
4.At least a full view picture of the product needs to be provided so we can assess its condition and return eligibility.
Faulty or Damaged Products
1.Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the faucets leaking while installed, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.
2.All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame.
3.Please note that we do not cover the repair fee if unauthorized handyman services were hired.
Supplement Terms
- Damaged items means items that have been damaged in shipping.
To help you efficiently, please report to customer service about the damaged product within 3 business days after you received the item and do not discard the damaged item&its packaging. See I Receive a Damaged Item for further details.
- Undeliverable and Refused Package
If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.