FAQ’s

1.Upon receipt, please kindy sign the word “damaged” on the proof of delivery(for truck) and inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.

2.Please kindly keep the original packaging, which is essential. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.

3.All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

4.Please note that we do not cover the repair fee if unauthorized handyman services were hired.

Currently we can ship to USA, UK, Russia Germany, France, Spain, Australia, Netherlands, Ireland.
But we cannot ship to some remote areas, such as Hawaii in the United States.
If we are unable to ship to your address, you will be prompted after entering your postcode on the product detail page.
If your address is not in the country list above, please contact us for double confirmation before placing an order.

We accept the following methods of payment:

PayPal

Credit Card

Most of the time, your order will not incur any customs duties or additional taxes. But in the rare case that it does, please don’t worry.

You can go ahead and pay for the cost first, and we’ll reimburse you for the expense after you send us a picture of the receipt.

When we confirm to cancel your order, you will be refunded within 24 hours. When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from, namely the money will be sent back in the same way it was received.

If you originally paid with PayPal account balance, you can find the refund right away in your PayPal account.

If you originally paid with credit card, please allow up to one billing cycle for the credit to show in the bank statement. It mostly depends on how fast your bank processes the credit. Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.

Carefully review your order information for accuracy before submitting your order. Once an order is placed, if you want to change product or cancel. When you need, first of all, please check the status of your order.

Pending: You can just leave it alone and place a new order. Please note that the pending order will display in your account within a month, after that the order will be cancel automatically and you will receive a cancellation email.

Order Processing: Please contact Customer Service as quickly as possible to cancel or change product.

Completed: It can no longer be changed or canceled, you may return it following our return&exchange policy if it meets returnable conditions.